• Fulfillment

  • Database
    Management

  • Customer Care
    Call Center

  • Mail Preparation

  • Warehousing

Services

  • Fulfillment
  • Data Management
  • Customer Care Centre
  • Mailings
  • Returns-Reverse logistics
  • Pharmaceutical Support Services
  • Customer Service
  • PIPEDA Compliant
  • License
  • Warehousing Quebec & Ontario

Fulfillment

  • File conversions
  • Product & literature fulfillment
  • Catalogue mail order fulfillment
  • eCommerce order fulfillment
  • Custom packaging
  • Repackaging
  • POP & POS material distribution
  • Continuity and loyalty programs
  • Rebate processing
  • Kitting & collating, specialized
  • Co-packing
  • Contest management
  • Shrink wrapping
  • Inventory control and reporting
  • Inventory management
  • Proprietary web-based ordering system
  • On-line tracking
  • Sampling
  • Fibre Optic Radio Frequency Technology

 

Data Management

  • File conversions
  • Merge/purge
  • Duplication elimination
  • Name parsing
  • Data entry and data file management
  • Canadian & USA presort processing
  • Capturing of information
  • Detailed reporting
  • Management of consumer participation/rebate programs
  • Secure FTP sites
  • Postal sorts
  • NCOA (National change of address)
  • Segmentation
  • Upper & lowercase conversion
  • Barcode generation

 

Customer Care & Call Centre

  • Experienced & trained bilingual operators
  • Professional handling of customer inquiries and order taking
  • Dedicated project managers
  • Inbound and outbound call campaigns
  • Extensive customized reporting
  • Flexible hours of operations 8:00AM to 21:00PM EST Monday-Friday

 

Mailings / Lettershop

  • Variable data printing
  • Laser imaging & personalization
  • Camera match technology for personalized documents
  • Addressed admail (personalized) and unaddressed admail (Neighborhood)
  • Ink jet addressing
  • Labeling
  • Scanning
  • Folding & tabbing
  • Mechanical insertion of small to oversized material
  • Manual insertion for personalized and nonstandard documents
  • Polybagging
  • Canadian, USA and International mailings & parcels
  • Sequential number verification
  • Fugitive & permanent gluing
  • Mail presort & delivery to post office

 

Returns/Reverse logistics

  • Repairs and relabeling
  • QA approved client specific SOP’s
  • Certified disposal and recycling
  • Quarantine of expired or damaged products

 

Pharmaceutical Support Services

  • Medical device distribution
  • Direct to consumer programs
  • Direct to physician programs
  • Patient support programs
  • Quality Assurance Manager on site

 

Customer Service

  • Dedicated project management
  • Order processing: telephone, email, fax & online ordering, EDI (Electronic Data Interchange)
  • Data entry
  • Credit card & cheque processing
  • Loyalty programs/contests

 

PIPEDA Compliant

  • We understand and comply with the law for Personal Information Protection and Electronic Documents Act.

 

License

  • NHPD Licensed Facility
  • Medical Device Establishment License

 

Warehousing Quebec & Ontario - WMS

  • Secure storage, video surveillance
  • RF technology supported
  • Advanced paperless picking
  • Messaging
  • Directed putaway
  • Comprehensive reporting
  • ATMS-Automated Transport Management System